{"id":35235,"date":"2024-09-18T14:32:14","date_gmt":"2024-09-18T12:32:14","guid":{"rendered":"https:\/\/petcare.econlux.de\/cancellation-policy\/"},"modified":"2025-06-26T11:37:18","modified_gmt":"2025-06-26T09:37:18","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/petcare.econlux.de\/en\/cancellation-policy\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"\n

Right of cancellation<\/h3>\n\n

You have the right to cancel this contract within fourteen days without giving any reason.<\/p>\n\n

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise the right to cancel, you must inform us (ECONLUX GmbH, Welserstra\u00dfe 5-7, 51149 K\u00f6ln, phone: 02203 185 02-0, e-mail: in**<\/span>@*****<\/span>ux.com<\/span>) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). <\/p>\n\n

You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired <\/p>\n\n

Consequences of cancellation<\/h3>\n\n

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.<\/p>\n\n

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. <\/p>\n\n

You must return the goods to our warehouse at the following address immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract:<\/p>\n\n

Econlux GmbH Returns Fuggerstra\u00dfe 3 51149 Cologne<\/strong><\/p>\n\n

to be returned or handed over.<\/p>\n\n

The deadline is met if you dispatch the goods before the period of fourteen days has expired.<\/p>\n\n

You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Paragraph <\/p>\n","protected":false},"excerpt":{"rendered":"

Right of cancellation You have the right to cancel this contract within fourteen days without giving any reason. 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